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When your Reverie order arrives, take a moment to look everything over. Confirm that your linens and pillows are accounted for, correct, and in good condition. If something doesn’t look right, contact our team as soon as possible so we can assist or, when needed, coordinate a replacement.
Once the party is over, place your linens and pillows inside the Reverie return bags provided with your order. All items must be clean and completely dry before packing. Wet or damp items can become damaged in transit and may result in additional charges. Securely close each bag and make sure the prepaid UPS return shipping label is inserted and secured in the clear exterior pocket. Please keep track of the return bags, too! Unreturned Reverie bags are subject to a $75 replacement fee per bag.
Packed? Labeled? You’re almost there. Place all return bags in the designated pickup location and make sure they are accessible and ready for UPS on your scheduled pickup date. Refer to your order paperwork for your specific return and scheduled pickup information.
Designate your return person before event day. Whether it’s your planner, producer, caterer, or another trusted member of your team, choose one person to make sure your Reverie Social order is properly packed, staged, and ready for UPS pickup.
Please remember: Your venue and venue team are not responsible for your return. Unless you’ve made arrangements with them directly, please do not rely on venue staff to pack, stage, coordinate, or complete your return on your behalf.
When your placemats arrive, take a moment to look everything over and confirm that your order is accounted for, correct, and in good condition. If anything is missing or damaged, contact our team as soon as possible so we can assist or coordinate a replacement.
Hold onto the box and packaging your placemats arrive in—you’ll need them for the return. Once your event is over, make sure all placemats are clean and completely dry, then repack them in their original box and packaging to help keep them protected on their way back to us. Make sure the prepaid UPS return shipping label is properly secured before staging your order for pickup.
Once your placemats are securely repacked and labeled, place the return in the designated pickup location and make sure it is accessible for UPS on your scheduled pickup date. Please refer to your order paperwork for your scheduled pickup information.
